Privacy Policy
Your Privacy is Important
At Smokers Hut, we value your privacy and are dedicated to safeguarding your personal information. This privacy policy outlines our practices in managing your personal information. We strongly recommend that you review it attentively.
By engaging with Smokers Hut, including making purchases of our products or services, you implicitly agree to this privacy policy.
While it is not mandatory to provide personal information to Smokers Hut, please note that failure to do so may limit our ability to interact with you effectively. For instance, when purchasing our exceptional products online, a delivery address is essential for successful delivery.
Who is Smokers Hut?
When we talk about Smokers Hut we mean all of the companies in the Vape Super Store group. These are: MEKA DISTRIBUTORS PTY LTD, ABN 59 654 718 635; Smokers Hut; Bundy Vape & Tobacco Convenience; and all of our other related companies. All of the Meka Distributors Private Limited companies are focused on providing you with the best products from over 100 global brands and exceptional service and expertise.
What is Personal Information?
The term "personal information" refers to information or opinions about an individual, including details like address or phone number. This information can be used to identify the individual directly or reasonably determine their identity based on other available information. It is irrelevant whether the information or opinion is true or documented. It is important to note that if Smokers Hut collects information about you and can associate it with your identity, it is considered your personal information. Please be aware that certain personal information belonging to our team members is exempt from this privacy policy.
What sort of Personal Information do we have about you?
The personal information we collect and retain about you will vary depending on our interactions. The types of personal information that Smokers Hut may collect and retain include:
- Your name, residential and delivery addresses, phone numbers, email addresses, and other electronic contact details.
- Your date of birth and gender.
- Information related to the products and services you have purchased, ordered, or inquired about.
- Your credit or debit card information, as well as other banking details.
- Insights and opinions about our business, products, and services that you share as a Smokers Hut member.
- Information gathered when you visit the Smokers Hut website or our social media platforms, including your IP address. We may also collect additional data through cookies, which are small files that may be transferred to your device when accessing our website or other sites.
- Details of any feedback, complaints, product returns, and refunds you provide.
- If you apply to join the Smokers Hut team, we may collect details about your employment history, education, professional qualifications, and references.
How does Smokers Hut Collect your Personal Information?
Typically, Smokers Hut will obtain personal information directly from you when you provide it to us. This can occur when you place an order for our services or products on the Smokers Hut website or when you participate in our competitions. While our primary method is to collect personal information directly from you, there are instances where we may obtain it from other organizations or individuals. For instance, we may gather personal information from our affiliated companies. Additionally, if you apply to join the Smokers Hut team, we may acquire your personal information from individuals you nominate as referees. In some cases, we may collect personal information about you from other organizations or individuals if you have given us consent to do so or if it is not feasible to collect it directly from you.
Why do we need your Personal Information?
Smokers Hut collects, retains, utilizes, and discloses your personal information in order to conduct our business effectively. Our aim is to provide the best products and services not only to you but also to all our customers. To achieve this, Smokers Hut collects, retains, utilizes, and discloses your personal information for the following purposes:
- Providing Smokers Hut's products and services to you.
- Granting you access to the Smokers Hut website, including relevant content tailored to your needs.
- Delivering targeted advertising that may interest you, such as promotions, competitions, and events. This advertising may be sent directly to you via email or text, as well as displayed while you are browsing the internet, regardless of whether you are using the Smokers Hut website.
- Gaining insights into your preferences regarding products and services to improve our offerings.
- Addressing any inquiries, complaints, refunds, or exchanges you may have.
- Enhancing our products, services, the Smokers Hut website, and our social media platforms.
- Engaging with you, if you are one of our contractors, service providers, or an employee of our contractors or service providers, based on the applicable agreement.
- Evaluating your employment application if you apply to join the Smokers Hut team.
- Protecting Smokers Hut's rights, which may involve legal proceedings.
- Managing our business operations and fulfilling Smokers Hut's legal and regulatory obligations.
Who we might give your Personal Information to?
We do not sell your personal information to third parties. However, in accordance with the purposes outlined in section 6, Smokers Hut may share your personal information with the following entities:
- Our affiliated companies.
- Smokers Hut's contractors and service providers, who are bound by confidentiality agreements and can only utilize the information to assist us in managing our business.
- Other organizations or individuals when required or authorized by law, such as situations where it is necessary to cooperate with law enforcement.
- Any party involved in an agreement with Smokers Hut for the sale of all or part of our business, as well as any other person or organization we inform you about.
The organizations and individuals with whom we share your personal information may be located in various regions, including Australia, New Zealand, Hong Kong, Japan, the European Union, or the United States.
Protecting your Personal Information
Your personal information is securely stored by Smokers Hut in electronic format and is safeguarded by both electronic and procedural measures. It will be stored either on Smokers Hut's own IT systems or on the IT systems of our trusted contractors or service providers. If your personal information is initially collected in paper form, we will ensure its secure disposal once it is recorded in electronic format. Until then, it will be kept in a secure location. Access to your personal information is limited to authorized personnel within Smokers Hut. These individuals are obligated to treat your personal information as confidential and handle it in accordance with our privacy policy. We also impose similar obligations on our contractors and service providers. When Smokers Hut no longer requires your personal information, we will securely dispose of it, unless there is a legal requirement for us to retain it. Rest assured, we take the necessary steps to protect the security and privacy of your personal information.
How does Smokers Hut use cookies and IP addresses?
A cookie is a data file that allows us to track and customize your preferences. We may utilize cookies to identify you as a returning user and enhance your experience on our sites. Initially, most browsers are set to accept cookies, but you can modify your browser settings to refuse all cookies or receive a warning before accepting them. If you choose to reject our cookies, you can still use our site but may experience limitations in certain features.
We use cookies to improve our service when you access our site, ensuring ease of use and navigation. Additionally, we may analyze IP addresses to understand trends, administer our sites, monitor traffic patterns, and gather demographic information in an aggregated manner. In conjunction with your personal information, IP addresses may also be utilized for credit fraud protection and risk reduction.
From time to time, our website may employ services such as Google Analytics, which transfers website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with other data held by Google. We utilize Google Analytics reports to comprehend website traffic and usage. By using our website, you consent to Google processing your data in accordance with Google's Privacy Policy and for the purposes outlined in this policy. Google may share cookies with its partners and other third parties to fulfill its objectives. For more information on Google's usage of collected data and instructions on opting out, please refer to the relevant section of Google's Privacy Policy. You can also access Google Analytics' currently available opt-out options through this link.
Links to other sites from our Website
While our websites may include links to external websites or receive links from them, please note that these websites operate independently and are not governed by our privacy standards, policies, and procedures. We advise you to conduct your own investigation into the privacy policies of these third-party websites. We hold no responsibility for the privacy practices employed by these third parties. It is important to understand that this privacy policy exclusively applies to the information we collect on our own sites.
You can ask us about your personal information
We are delighted to provide you with information about the personal information that Smokers Hut has in its possession. To inquire about the details we hold, simply contact our Customer Service team at 497 750 090 if you are in Australia. Alternatively, you can reach out to us through the following link:https://www.smokershut.com.au/pages/contact-us . Upon receiving your request, Smokers Hut will respond as promptly as possible. In certain circumstances, we may be unable to disclose specific details about the information we hold, but we will inform you of such limitations if they arise.
If you believe that any of the personal information we have about you is inaccurate, such as a change in your phone number or email address, please inform us. You can contact our Customer Service team using the provided contact details above. Smokers Hut will either update its records accordingly or, if there are valid reasons why the information should not be modified, we will inform you accordingly. Rest assured, Smokers Hut does not impose any charges for disclosing personal information or making amendments to it.
Let us know if you have any Questions or a Complaint
If you have any inquiries, concerns, or complaints regarding the handling of your personal information, please contact our Customer Care team (refer to section 10) and request to speak with the Privacy Officer. Alternatively, you can email the Privacy Officer at info.smokershut@gmail.com. Rest assured that any requests or complaints received from you will be treated as confidential by Smokers Hut. Our Privacy Officer will make contact with you within a reasonable timeframe upon receiving your request or complaint. If you have lodged a complaint, Smokers Hut will provide information on possible avenues for resolution. We strive to address all complaints promptly, ensuring resolution within 30 days of receiving the complaint. In the event that we are unable to reach a satisfactory resolution regarding your complaint related to the handling of your personal information, you have the option to file a complaint with the appropriate regulatory body. If you are located in Australia, you may consider contacting the Office of the Australian Information Commissioner. For more details, please visit HTTPS://WWW.OAIC.GOV.AU/PRIVACY/PRIVACY-COMPLAINTS/;. If you are located in New Zealand, you may choose to submit a complaint to the New Zealand Office of the Privacy Commissioner. Further information can be found at HTTPS://WWW.PRIVACY.ORG.NZ/YOUR-RIGHTS/MAKING-A-COMPLAINT/.
Changes to Privacy Policy
We ensure that our privacy policy is readily accessible on the Smokers Hut website for your convenience. While we aim to minimize changes to our privacy policy, there are instances where modifications are necessary, such as legal changes or adjustments in our information collection or usage practices. Whenever we make updates to our privacy policy, we will promptly publish the revised version on the Smokers Hut website. Additionally, if there are significant changes, we will provide a notice on the website to alert you to these updates. Please note that the last update to this privacy policy was made in May 2023.